Dear Nelson,

The first time I met you was at an open house you held for a client, and I was struck by how well you represented that client’s interest and by your impeccable professionalism. When, a year and a half later, I was in a delicate situation where I needed to sell a house quickly and for top price, the first and only person I thought of was you.

I know I made the best choice I could have made. From the minute I placed my first call to you everything was handled in the best possible manner. You quickly understood my situation and worked within it to facilitate the sale. You were, as I knew you would be very courteous and professional, but more than that you were flexible, attentive to every last detail, you were very helpful and knowledgeable, and every bit of advice you had proved to be valuable and right on the money.

The house sold for above asking price in less than 10 days. But most importantly for me, throughout the whole process I felt reassured that I was in the most capable hands and that all details would be promptly and perfectly taken care of, so that the results would automatically be the best they could be. I felt at all times that you were in perfect control of the situation and that things would happen as you said they would – in good time and in good order – and indeed they did. Also, I greatly appreciated how you kept me in the loop of all developments, how you patiently guided me through a process that was new to me (having never sold a home before), how you remained readily accessible throughout the process and your promptness at returning calls when you were not immediately available.

Thank you Nelson for delivering so highly and for making a potentially difficult situation so much easier. I am very grateful. I have and will continue to recommend you to friends and acquaintances, and will be calling you the minute I’m back in the market for another home.

Until then, wishing you all the best, and with sincere gratitude,

Mafalda U.

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Hi Nelson,

I would like on behalf of my family and myself to say "Thank You so very much", for being so in-depth, detailed, reliable, punctual and most important accessible during the sale of our property and the purchase of our new home. Your experience and knowledge lends itself very valuably to your clients and that is a trait of which you should always be proud.

You have given a new meaning to Client Service, and having said that, I believe that thanks should also be given to your office staff for their support and patience with the other Agents wanting to have access to see our home for sale. Please convey to them our gratitude and appreciation.

I think that it's also important to point out that during the time that someone puts the home for sale and/or should want a home to purchase, it is a big endeavor and it is very comforting to know that you have always been just a phone call away. We love our new home and again, we thank you for all your assistance and knowledge.

All the best in the future and you can rest assure that all our family, friends, relative, co-workers etc will be told of your tremendous service in the Real Estate field. Best of Luck.

Karen M

Dear Nelson,

I would like to take this opportunity to thank you for making the sale of my Grandmother's house run as smoothly as it did. Your professionalism and expertise throughout the entire transaction was nothing short of superb!

I was especially impressed with how you negotiated the best possible sale when we were presented with 3 offers at once. As well, you were very reliable in terms of calling me back promptly if ever I had any questions or concerns throughout the process.

I will not have any hesitation in recommending you as an agent to anyone, anytime!

Sincerely,

Robert Hellowell

Dear Nelson,

This letter is to express our appreciation for your hard work, your professionalism and your customer service.

At a time when there is so much talk about the importance of meeting and exceeding customer expectations, it is still very hard to find excellent service. We want to commend you on your dedication and attention to your customers' needs. We were very happy with the first home you found for us and we are enjoying our second. Also, we would like to thank you for all the time you put in between our first home purchase and this new one to get us specific information on different residential areas, even though we were not prepare to buy at the time.

You can be certain that we will continue to recommend your services to our acquaintances and friends who may be in the market for a home.

Sincerely,

Jaime Horwitz and Eleana Rodriguez
Etobicoke, Ontario

Dear Nelson,

I wanted to write to you to tell you how much I appreciated your hard work as my real estate agent this year. You showed that you are a true professional who not only knows the real estate business extremely well, but also knows how to treat clients.

I had spent six very long months with my townhouse listed with another agent. This time was very frustrating for me as I was hoping to sell quickly. Unfortunately, the agent proved difficult to deal with and needless to say, did not get the job done. After my listing expired with this agent, my neighbor, whose house you had just sold, highly recommended you to me. Being cautious after a poor experience, I met with you and several other agents. You immediately put me at ease and I had great confidence in your abilities.

I was Impressed right off the bat. You kept your word on everything you promised me. You delivered the feature sheets on time, gave me very helpful hints on showing my home, called each agent who showed my townhouse, respected my opinion and most importantly, kept me informed at all times. You always seemed to be one step ahead of me and as someone who worries about every detail, I fully appreciated your diligence.

Just 3 weeks after I listed, you got my townhouse sold. Somehow you made my property the hottest ticket in town, with two offers on the go at once and more people still interested. You made sure that every technical detail of the offer was correct and air tight. Then, you quickly found me the perfect house to buy and got the vendors to sign back at a price I could afford. Even the vendor's agent told me later how good you were in the negotiations. I haven't had the opportunity to tell you how much I like my new neighborhood. It's the type of neighborhood in which I grew up and I'm having lots of fun meeting people and exploring all of the parks.

I've already passed on your name and number to many of my former neighbors who plan on selling in the next year. They too were impressed with all that you did for me. I was delighted to receive your newsletter and I hope you're settling into your new office. I hope you'll keep in touch. And again, a heartfelt thank you for your work and kindness.

S.S

I recently purchased my second home through Nelson Lopes. Nelson patiently took myself and my wife from house to house, over and over again until he found us a home that we would be 100% content with.

I must commend Nelson for his good working skills, especially his patience, which is an excellent quality. He never pushed us to make a decision. He gave us plenty of time to decide and always offered us all the information we needed to make the right decision. He is also a very professional, honest, kind and informative agent.

In my opinion, he has advised myself and my family adequately and represented ReMax well, and I can recommend him to anyone wholeheartedly.

M.C.

Dear Nelson,

I would like to say thank you once again for helping us find yet another home that suits all our needs. I just know we will be as happy here as we were at our first home.

As we all know taking that first step to sell a home you've been comfortable in for many years can be a little scary. When we called you, we still weren't to sure about our decision. Then you came over all prepared to explain the real estate market and strategies involved in buying and selling a home, which really impressed us. You remained so positive that things would move swiftly. You made us feel better about our decision. I would never have thought we would have sold our old home and bought a new home all in just three short weeks.

Thank you once again for a job well done.

S.R.